Patrick Harker, Essay: The Impact of COVID-19 Relief Programs, Getting Granular to See the Big Picture

“That speaks to the importance of effective and creative communication; no matter how well intentioned or designed a relief program may be, it is bound to fail if many who are eligible for it are simply unaware of its existence. Another possibility going forward would be to design more programs so they could take effect automatically. Cumbersome and confusing opt-in provisions often serve only to lock people out of programs that should have been easily accessible.”